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Technical Support

Customer Satisfaction | Parts & Service | Technical Support | Sencorp/Reliability | Training Programs | Upgrades and Retrofits

The experienced and knowledgeable technical support team can assist you in a clear and concise manner. We recognize that your time is valuable and will make every effort to answer your questions promptly. We can be reached Monday - Friday, 8AM - 5PM EST.

Email your technical questions to Jim Whitehead, Technical Support Manager or call:

  • 508-771-9400 x 7025
  • Fax: 508-790-1961


Sencorp Sentroller Control System Update: Daylight Savings Time Patch

Sencorp has prepared instructions for updating the Sentroller Control System to the new Daylight Savings Time. To update your Sentroller Control System, please follow the following steps:

Click on the following link:
http://support.microsoft.com/gp/dst_hu2?systemlist=w32

Step 1: Download and install the Windows Time Zone Editor (Tzedit.exe).

  1. Download Tzedit.exe from the link above.
  2. Save the Tzedit.exe file to a folder on your computer, and then double-click the file to run it.
  3. In the WinZip Self-Extractor - tzedit.exe dialog box, click Unzip to extract the files to the Program Files\TZEdit folder.

Step 2: Run Windows Time Zone Editor and set the daylight saving time dates for your time zone.

  1. Click Start, click Run, type %programfiles%\tzedit\tzedit.exe, and then click OK.
  2. In Windows Time Zone Editor, click to select your time zone in the Time Zones list, and then click Edit.
    For example, click (GMT-08:00) Pacific Time (US & Canada); Tijuana, and then click Edit.
  3. In the Edit Time Zone dialog box, select the Automatically set Daylight Saving Time check box.
  4. In the Start Day row, click to select Second, click to select Sunday, click to select March, and then click to select 2:00:00 am.
  5. In the Last Day row, click to select First, click to select Sunday,, click to select November, and then click to select 2:00:00 am.
  6. To set the daylight saving time dates for another time zone in the United States, select the other time zone, and then repeat the previous two steps.
  7. Click OK.

Step 3: Apply the daylight saving time date changes to Windows.

  1. Click Start, click Run, type timedate.cpl, and then click OK.
  2. In the Date and Time Properties dialog box, click the Time Zone tab.
  3. Click to select a different time zone than the one you updated in Step 2, and then click Apply.
  4. Click the time zone that you updated in Step 2, and then click OK.